Most homeowners don’t know how and what questions to ask. This is a common mistake.
That’s why we want to raise the awareness of this topic here, so you won’t get short-changed or experience unpleasant surprises.
Cheap Deals
Do not be blinded by low prices.
Remember, quality will always equate to cost.
If you come across a package with unbelievably low prices, we strongly urge you to skip them.
Without having to elaborate, it’s obvious why you should do so.
Work Item Descriptions
Ethical renovation companies provide a comprehensive breakdown with detailed item descriptions in their package deals.
All items should be methodically described with words that are easily understood by you.
Avoid packages that have vaguely written item descriptions.
Fine Prints & Hidden Fees
Although legally compliant and acceptable in advertising rules, be aware that some renovation offers may have strings attached in fine prints.
When you meet up with the firm’s sales representative, find out everything about the package mechanics.
Clarify if there are hidden fees or conditions that come with what’s being offered.
Find out if you’re allowed to swap for alternatives at the same price and what are the additional costs for add-ons.
Materials
For HDB renovation packages that comprise of items like carpentry or cabinetry work, flooring, kitchen or toilet accessories, request to see the actual material(s) or sample(s).
Nothing beats seeing the real thing so you can touch, feel and judge their quality.
Sometimes, a renovation firm may not display all the items in their showroom. In such a case, ask to view pictures or illustrations with product specifications and measurements.
Ask how it is possible for you to view the actual items. Perhaps you can return another day or visit the supplier’s showroom instead?
Understand the composition of the materials supplied. Are they ceramic floor tiles? What sort of wood is used to fabricate the kitchen cabinets?
Measurements
Often times, cabinetry or carpentry work are only indicated in length measurements (e.g. 20ft kitchen cabinet).
However, the height and depth measurements are almost never stated in the descriptions.
So remember to ask what the exact measurements you will be getting. Does it include the upper row of kitchen cabinets? How many doors and shelves will there be?
Request them to be written down in the renovation contract and also the plan drawings.
Warranty
Always opt for a warranty to be included. This is a form of insurance to protect yourself, in case of any inferior workmanship.
The standard warranty given is usually a 1-year period.
Take note that some companies may not offer any warranty coverage in their renovation package deals.
Extra costs may incur if you want to include workmanship warranty.
So if you do not see this in the item description, ask and clarify.
Payment Terms & Milestones
Find out what are the terms of payment and have them written down in black and white in the renovation agreement/ contract.
Do not pay the full package cost upfront!
We came across some homeowners who made this mistake and ended up with very unpleasant experiences with the renovation firm.
Release a payment only when a work milestone is completed as agreed in the contract.
Here’s a sample milestone schedule for your reference:
Deposit upfront after contract signed: 10%
Hacking and demolition: 15%
Masonry and concrete: 15%
Carpentry work: 15%
Electrical wiring and plumbing: 15%
Painting and clean up: 15%
Final customer approval: 15%
Miscellaneous
Most homeowners tend to overlook these items below.
Ask if flooring protective sheets or coverings are included in the renovation package. If this is not indicated, it’s usually chargeable at your end.
For hacking or demolition works, make sure haulage and debris removal is listed in the package.
Is general cleaning or chemical cleaning provided after renovation is completed?
Other than the tips provided here, safeguard yourself further with a list of the top 14 home renovation mistakes that you should avoid.